Return Policy

Before returning items to us, please read and follow the instructions below. You can also Live Chat with our Customer Support online, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

1. All returns must be sent back within 30 days of receipt of the item (We will tracking online for your order) . We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Our LiveChat Support or "Contact us" form.

2.  Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

Full Refund Policy For Return Products

Full refund means the order total cost except payment transaction fees. It must meet all following articles:

1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.) 
2. Original intact any barcode affixed on products or package.  
3. The return must be complete and include all accessories 
4. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
5. The Order Number must not be written on the original manufacturer's packaging or box. Please write the Order Number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

6. Full refund only available for Default defective reasons, just like can not work or operation error and so on. For item problems  which not caused by default defective reasons may only got partial refund or exchange or repairing service.

Partial Refund Policy For Return Products

If the products can’t meet the articles above, for example: accessories missing, usage, damage or loss due to human errors etc. we are responsible for partial refund only. For the refund amount, it is depend on our professional test result. gemarin.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

We can process returns and refunds only for items directly purchased from and fulfilled by gemarin.com. For more information about refunds, please check below.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.

If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.

Who pay the return shipping cost?

Customer need to pay the shipping cost first, and once we got the return package, our engineers will tested it, if it is really default defective and the same problem as customer return description, then, we will refund the shipping cost to customer. For those not default defective problems, customer need to pay shipping cost and we will not refund the original shipping cost.

How long does it take to receive my refund? 
Within 3 business days  since we inspect your return (only in working days).

How are refunds calculated?

The amount of your refund depends on several factors:

1. Items that meet our Full Refund will receive a full refund.

2. Items that do not meet Full Refund, will receive only Partial Refund, partial refund amount depends on the situation for the defective or other reasons.